The information applies to:
- LuxRiot 1.6.x up to 1.6.11
Symptoms
LuxRiot DVR Server might unexpectedly fail to export video frames using FTP/File Video Frame Export feature showing errors 0×80072ee5 “The URL is invalid” or similar.
Description
The problem may arise if target file name contains characters that are not allowed, including through template $(Title) placeholder to be substituted with camera title, which in its turn has colon or slash characters.
The update fixes the problem and replaces special characters with underscores. Additionally, the update strips “ftp://” prefix from host name, which users frequently include into host name by mistake.
Resolution
An update of one of the LuxRiot modules fixes the problem.
- Download archive DVRServerTools-1.6.11.9575.zip
- Stop all LuxRiot applications
- Open LuxRiot installation directory, typically C:\Program Files\LuxRiot Digital Video Recorder
- Optional, but recommended: Backup file DVRServerTools.dll by renaming to e.g. DVRServerTools.01.dll
- Extract new DVRServerTools.dll from downloaded archive in place of the renamed file
- Start LuxRiot applications
The information applies to:
Symptoms
There may be a number of compatibility issues with third party software, including the following most frequent:
- remote clients fail to connect to DVR server
- DVR server might freeze during operation
- DVR server might show poor performance
- there might be unexpected [temporary] files created while DVR server is running
Description
There has been a number of complaints of compatibility issues with particular versions of third party software, including:
Most often the problem is related to network activity, both accessing LAN hardware such as network (IP) cameras and video servers and accessing network storage devices (NAS). Most often the problematic software package is antivirus software or software firewall. In some cases it is possible to configure third party software to avoid interference, e.g. adding exclusions on the processes and IP addresses.
In some cases, especially related to performance, it is possible to identify interfering process by checking task manager CPU load times and locating a non-DVR process that correlates in CPU load with LuxRiot DVR’s DVRServer.exe process. That is, once DVRServer is started, the other process also start consuming significant amount of CPU time; once DVRServer is stopped, the other process also gets into close to idle state.
A symptom which points out to compatibility issue in case of freeze of DVR operation is that it is impossible to gracefully stop LuxRiot DVR Server process (service or application), or even kill it with task manager.
Resolution
In order to troubleshoot compatibility issues, it is required to disable applications suspected in compatibility conflicts. Unfortunately it appears that it is insufficient to just disable many anti-virus packages through software and it is required to uninstall in order to truely resolve compatibility conflict.
The information applies to:
- LuxRiot 1.6.1 through 1.6.11
Symptoms
A user without local administrator privileges might successfully pass LuxRiot DVR Product Activation Wizard using Internet Activation option and receive “Access is denied” error message near completion aborting activation process.
Description
It is required to have local administrator privileges to store product activation information on the DVR system and thus product activation should only be used by a user with sufficient privileges.
Resolution
In order to workaround the problem, please make sure to log on as administrator while activating LuxRiot DVR. LuxRiot DVR starting version 1.6.12 checks permissions well in advance and shows error message in case of insufficient privileges.
A new release of LuxRiot is available for download.
Download links
What’s new in this release?
- New: LuxRiot DVR Client Away Mode to save network bandwidth and server load while client side is idle
- Fixed: Arecont Vision AV3130 camera does not show full resolution video in night mode
- Fixed: Product Activation Wizard used by non-administrator fails to activate LuxRiot DVR via Internet
- Updated: Support for Vivotek VS3102 video server video and PTZ control
- Fixed: Accurate video archive and exported footage timestamp when crossing daylight saving time (DST) change
- New: Added implementation for Pixord P-405, P-405M, P-410, P-411, P-412 hardware
- Updated: Improved support for StarDot hardware, including high performance native non-HTTP M-JPEG streaming protocol
- Fixed: LuxRiot DVR Client might stop showing video from certain camera while feed footer is still being updated with timestamps
- Updated: Added support for automatic zoom and iris operations for Axis cameras
- New: Added AVI export feature to Standalone LuxRiot DVR Archive Viewer
- New: Added implementation for LinkSys PVC-2300 and WVC-2300 hardware
- Updated: Improved support for Lumenera hardware to deliver more frams per second
- Fixed: Actively used Video Transfer feature does not lock LuxRiot DVR Server exhausting virtual address capacity
- Updated: Added support for AirLink101 AICP310 hardware
- New: Support for greater number of MPEG-4 network camera and video server models
- Updated: Improved Archive Backup Wizard for faster operation and support of multiple CD/DVD burning options: IMAPI Version 1 (CD only, Windows XP), IMAPI Version 2 (CD and DVD, Windows XP and Server 2003 with additional installation or Windows Vista and Server 2008), Nero versions 6 and 7
- Updated: Improved support for PTZ control for TrendNET TV-IP400 and TV-IP400W models
- Fixed: minor cosmetic changes and other updates
See changle log for more information on latest updates.
The information applies to:
- LuxRiot 1.6.3 through 1.6.9
Symptoms
LuxRiot shows partial picture from Video Arecont Vision AV3130 when the camera switches to night mode.
Description
When AV3130 camera is switched to night mode, it starts showing partial image, such as 832×672 image while full resolution expected is 1280×1024. The problem applies to both full and half resolutions on the camera.
The source of the problem is in updated redistributable library AV2000SDK.dll shipped with LuxRiot starting from version 1.6.3.
Resolution
To workaround the problem, it is required to downgrade redistributable library AV2000SDK.dll to an older version (2.5.37) which was free from the problem mentioned above.
- Download archive Luxriot-1.6.9.AV2000SDK.2.5.37.zip
- Stop all LuxRiot applications
- Open LuxRiot installation directory, typically C:\Program Files\LuxRiot Digital Video Recorder
- Optional, but recommended: Backup file AV2000SDK.dll by renaming to e.g. AV2000SDK.01.dll
- Extract new AV2000SDK.dll from the downloaded archive in place of the renamed file
- Start LuxRiot applications