LuxRiot Blog

The information applies to:

• LuxRiot 1.6.x up to 1.6.11

Symptoms

With exclusive mode enabled a minimized one archive window will not show anymore until exclusive mode is disabled and the minimized window is accessed from application bar.

Description

The problem is caused by the feature of archive window to restore its last position and state on the screen. With exclusive mode enabled, the window restores its minimized state and is hidden by main application window.

Resolution

In order to workaround the problem it is possible to hold Control and Shift keys pressed while opening archive (using menu, context window or toolbar button). With the keys pressed, the window will show at its default position and state.
The update that prevents from restoration of minimized state will be also included into the next release of LuxRiot.

The information applies to:

• LuxRiot 1.6.x up to 1.6.11

Symptoms

Arecont Vision multi-sensor network cameras AV8180, AV8360 configured with LuxRiot DVR might show improperly video, especially as if with a green or blue haze.

Description

The problem may occur even if native software from Arecont Vision shows proper picture from the camera. Once LuxRiot was started to get video from the camera, the coloring issue may start apply to video shown in browser as well.

Resolution

An update of one of the LuxRiot modules fixes the problem.

1. Download archive DVRServerNetworkCamerasArecont-1.6.12.9781.zip
2. Stop all LuxRiot applications
3. Open LuxRiot installation directory, typically C:\Program Files\LuxRiot Digital Video Recorder
4. Optional, but recommended: Backup file DVRServerNetworkCamerasArecont.dll by renaming to e.g. DVRServerNetworkCamerasArecont.01.dll
5. Extract new DVRServerNetworkCamerasArecont.dll from downloaded archive in place of the renamed file
6. Start LuxRiot applications

The update will be included into the next release of LuxRiot.

The information applies to:

• LuxRiot 1.6.1 through 1.6.11

Symptoms

A user without local administrator privileges might successfully pass LuxRiot DVR Product Activation Wizard using Internet Activation option and receive “Access is denied” error message near completion aborting activation process.

Description

It is required to have local administrator privileges to store product activation information on the DVR system and thus product activation should only be used by a user with sufficient privileges.
Resolution

In order to workaround the problem, please make sure to log on as administrator while activating LuxRiot DVR. LuxRiot DVR starting version 1.6.12 checks permissions well in advance and shows error message in case of insufficient privileges.

The information applies to:

• LuxRiot 1.6.3 through 1.6.9

Symptoms

LuxRiot shows partial picture from Video Arecont Vision AV3130 when the camera switches to night mode.

Description

When AV3130 camera is switched to night mode, it starts showing partial image, such as 832×672 image while full resolution expected is 1280×1024. The problem applies to both full and half resolutions on the camera.

The source of the problem is in updated redistributable library AV2000SDK.dll shipped with LuxRiot starting from version 1.6.3.

Resolution

To workaround the problem, it is required to downgrade redistributable library AV2000SDK.dll to an older version (2.5.37) which was free from the problem mentioned above.

1. Download archive Luxriot-1.6.9.AV2000SDK.2.5.37.zip
2. Stop all LuxRiot applications
3. Open LuxRiot installation directory, typically C:\Program Files\LuxRiot Digital Video Recorder
4. Optional, but recommended: Backup file AV2000SDK.dll by renaming to e.g. AV2000SDK.01.dll
5. Extract new AV2000SDK.dll from the downloaded archive in place of the renamed file
6. Start LuxRiot applications

The information applies to:

• LuxRiot up to 1.6.2

Symptoms

When Luxriot DVR Client saved configuration file (.lxd) is opened (for instance, double clicked from desktop or shell explorer), the application starts with clean configuration and offers adding new server by popping up Add Server Wizard.

Description

The configuration file is safe and not damaged but the application is unable to open it as a shortcut (specified in the command line).

Resolution

An update of one of the LuxRiot modules fixes the problem.

1. Download the archive DVRClient-1.6.2.764.zip
2. Stop all LuxRiot applications
3. Open LuxRiot instllation directory, typically C:\Program Files\LuxRiot Digital Video Recorder
4. Backup file DVRClient.exe by renaming to e.g. DVRClient.01.exe
5. Extract new DVRClient.exe from downloaded archive in place of the renamed file
6. Start LuxRiot applications

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The information applies to:

• LuxRiot up to 1.6.1

Symptoms

When Vivotek 6000 series camera is configured with LuxRiot to be accessible without username and password, LuxRiot might fail to properly receive video.

Resolution

In order to workaround the problem, one need to set up username and password access to the camera, even fake if username is not required to access the camera. This should restore operation of the camera.

The fix will be included into next release of LuxRiot.

The information applies to:

• LuxRiot 1.2.x up to 1.2.17

Symptoms

After a video frame was copied into clipboard, some applications (especially the ones that support multiple clipboard formats, e.g. Microsoft Word) may be unable to paste copied image.

Resolution

An update of one of the LuxRiot modules fixes the problem.

It is strongly recommended to upgrade to LuxRiot 1.2.17 before applying the fix if an older version of LuxRiot is installed.

1. Download the archive DVRClientTools-1.2.17.2686.zip
2. Stop all LuxRiot applications
3. Open LuxRiot instllation directory, typically C:\Program Files\LuxRiot Digital Video Recorder
4. Backup file DVRClientTools.dll by renaming to e.g. DVRClientTools.01.dll
5. Extract new DVRClientTools.dll from downloaded archive in place of the renamed file
6. Start LuxRiot applications

The fix will also be included into next release of LuxRiot.

The information applies to:

• LuxRiot 1.2.Ñ… up to LuxRiot 1.2.15

Symptoms

With GDI mode selected for rendering video and digital PTZ feature enabled, actual video may appear as if it is zoomed in and it is unable to zoom out to full frame.

Resolution

The fix for the problem will be included into next LuxRiot update, LuxRiot 1.2.16.

The information applies to:

• LuxRiot 1.2.x up to 1.2.14

Symptoms

When image flip or rotation option is enabled to post-process image received from typically network camera, the resulting image may get distorted, especially having a split shifting image by several pixels.

Resolution

An update of one of the LuxRiot modules fixes the problem.

It is strongly recommended to upgrade to LuxRiot 1.2.14 before applying the fix if an older version of LuxRiot is installed.

1. Download the archive DVRCodecs-1.2.14.2629.zip
2. Stop all LuxRiot applications
3. Open Windows system32 directory, typically C:\Windows\system32
4. Backup file DVRCodecs.dll by renaming to e.g. DVRCodecs.01.dll
5. Extract new DVRCodecs.dll from downloaded archive in place of the renamed file
6. Start LuxRiot applications

The fix will also be included into next release of LuxRiot.

The information applies to:

• LuxRiot 1.2.x up to 1.2.14

Symptoms

With motion detection enabled for a camera, it may sometimes appear that some of the regions (especially along right and bottom margins) are persistently and falsely shown as having motion detected. The problem may go or re-appear with restart of the LuxRiot DVR Server application or service. In rare cases the problem may cause crash of server side of the software.
Resolution

An update of one of the LuxRiot modules fixes the problem.

It is strongly recommended to upgrade to LuxRiot 1.2.14 before applying the fix if an older version of LuxRiot is installed.

1. Download the archive DVRServerTools-1.2.14.6623.zip
2. Stop all LuxRiot applications
3. Open LuxRiot instllation directory, typically C:\Program Files\LuxRiot Digital Video Recorder
4. Backup file DVRServerTools.dll by renaming to e.g. DVRServerTools.01.dll
5. Extract new DVRServerTools.dll from downloaded archive in place of the renamed file
6. Start LuxRiot applications

The fix will also be included into next release of LuxRiot.