PROB: Blackness instead of live video
The information applies to:
- All LuxRiot versions
Symptoms
You cannot view live video from cameras, but you can record it. Also you can see and record video from another machine (with different hardware configuration) without “Black screen” problem.
To troubleshoot this issue you should select GDI renderer in client application settings (menu Tools, Options, Screen tab) and check if issue is gone.
Please remember that you should restart client application every time when you change video renderer settings in order to apply changes. Also remember that GDI mode is primarily for compatibility/reference purposes only, this mode turn off any hardware acceleration for video rendering, what results in significant performance degradation.
Resolution
This problem usually appears, when video adapter drivers aren’t fully compatible with the DirectX (actually with Direct Show). To resolve the problem you should try to install latest available drivers for the video adapter, and/or choose alternative renderer version (another DirectX version or GDI) to be used by LuxRiot for video rendering.